An experienced customer service professional who is a confident
communicator across multiple levels and who always put the
customers first. Marlena has a long track record of increasing customer loyalty and
retention, she does this through having an in-depth understanding of the tasks, responsibilities and
skills involved in customer service work. She is a very friendly, trustworthy and positive individual, who always tries to make a customer's experience as enjoyable as possible.
Marlena is currently looking for a suitable position with an exciting and ambitious company where she can learn and develop new skills.
Careful and active listener
Professional and friendly
Able to work under stress and time pressure
09/2015 to Current
Sous ChefHall & Woodhouse － Poole, Dorset
Responsible for working as second in command and for ensuring that the kitchen
can provide meals for large numbers of people. Also in charge of determining daily
specials, inspecting food and ordering new ingredients.
06/2014 to 09/2015
Team MemberButlins Resort － Bognor Regis, West Sussex
Responsible for looking after guests and attending to their needs during their visit.
Welcoming them to the restaurant, escorting them to their table and also informing
them of any special offers or meals.
Providing a warm welcome for customers.
06/2013 to 07/2014
Personal financial advisor / loan officerBank Pocztowy － Olsztyn, Poland
Helping individuals manage their money to meet their short and long-term goals. From planning for retirement to figuring out how to pay for college, identifying different options and help individuals make the most of their money, such as through special tax exemptions or incentives.
Helping people identify and apply for loans, from mortgages to personal loans. Evaluating the candidates' job history, income and overall credit worthiness.
Building good relationships with existing and new customers.
02/2012 to 07/2013
Customer advisorOrange - mobile network operator － Olsztyn, PolandTasked with answering projecting a professional company image through phone
interaction with new and existing clients. Main duties include answering customer
enquiries, resolving their problems, up selling & making appointments for engineers.
Education and Training
Economics Master Degree: EconomyUniversity Of Warmia and Mazury － OlsztynPoland