CIS Support Analyst And Specialist CV Example (TATA Consultancy Services) - MANCHESTER, Lancashire

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TATA consultancy services - CIS Support Analyst and specialist CV Example

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Experienced IT Analyst professional with overall experience of 5 years with strong domain knowledge, technical and leadership skills.

CIS Support Analyst and specialist, 02/2014 to Current TATA consultancy services Swindon, United Kingdon
  • Worked directly with Nationwide Building Society to support CIS system, this system is master database of customer's non financial informations.
  • I was mainly responsible for Critical and high priority issues/Incidents raised by User.I also handled Oncall in case of any job fails in overnight CIS batches.
  • Developed and implemented new process improvents which resulted in marked performance improvements of CIS support daily/monthly activities.
  • Developed training manual(The priority issues I handled) for whole team to ease transition for new employees and same can be referred in case of the similar kind of issues happens in next.
  • Identified issues in CIS processes proactively rather then reactive measure.
  • Onshore -Offshore coordination in CIS Support
IT Analyst, 08/2011 to 02/2014 TATA consultancy services Gurgaon, India
  • CardMS:CARDMS(Card Management System) is an RDMS and DB2 Database system written in LINC and running on the UNISYS mainframe . It is used to administer and maintain the production of Society's Debit and Savings card base for Nationwide card based accounts from issuance at account opening, through replacement (due to natural expiry or other event such as lost/stolen) to closure, excluding Credit Card accounts.
  • CARDMS is also used to provide information to many other systems in both real-time and batch processes.
  • CIS: CIS is an RDMS Database system written in LINC running on Unisys mainframe. It stores customer's non financial data and provide feeds to various systems.
  • Batch improvement and enhancement
  • L3 analysis
  • Business ticket(High prioirty and Low prioirty) resolution and user queries
  • Change management (Code review, implementation and support).
  • Problem Fixing (include code/data changes)
  • Permanent fix (if workaround has been implemented)
  • Doing Unit testing and regression testing
Programmer, 06/2010 to 08/2011 TATA Consultancy services Kolkata, India
  • This is an enhancement, development and support project supporting CORUS UK applications distributed over 4 different geographical locations across UK (“hubs”).
  • The objective of this project is to provide solutions to Corus application enhancements. Applications involve both mainframe and open systems and cater to steel manufacturing business aspects of Corus. The project encompasses applications for order handling, purchase, Procurement of raw data, Manufacturing, Logistics, Finance and accounting, payroll, invoicing and HR modules
  • Responsible for writing the source code in Cobol and Microfocus Cobol for the newly added functionalities in existing system
  • Design online screen for SOP application by transoft development suite tool.
  • Doing Unit testing and regression testing.
  • Batch monitoring and support.
  • Change management (Code review, implementation and support).
  • Documentation of the Functional and Technical Specification document.
Assistant system engineer-Trainee, 01/2010 to 06/2010 TATA Consultancy services Gandhinagar, Gujrat

Initial learning programme which include Doctor C, Java, OOPS, IBM Mainframe


Operating Systems: 

z/OS, XP, Unisys



Database/ Database Tools: 

DB2, Oracle, RDMS

Special Software/ Tools: 

Transoft Development Suite, Micro-focus Net Express 4.0, LINC Editor, Unisys Attachmate accessory manager, Citrix, HP4 Open View service Desk, HP-Reflection, Remedy incident management, BMC Remedy change management, CyberArk, Textpad, MS Excel

Domain Experience: 

Energy resource and Utilities and Banking


TATA steel, Europe(June-2010 to Aug-2011)

Nationwide Building Society, Swindon, United Kingdom(August-2011 to current date)

Bachelor of Engineering(Hons.): Information technology, 2009 Engineering College Ajmer Ajmer, Rajasthan, India

Graduated in IT(Hons.) with aggregate of 71.77%

Higher Secondary Examination: Physics/Chemistry/Mathematics, 2003 Govt Senior Secondary School 72 stairs Sawai Madhopur, Rajasthan, India

Completed 12'th standard in 2003 with aggregate of 75.23

Secondary Examination: General, 2001 Govt. senior secondary school Khandar, Sawai Madhopur, Rajasthan

Completed 10'th standard with aggregate of 82.83 and secured 62'th rank in Rajsthan


Certificate in UK banking


Pride award by Nationwide Client in 2011 for completing a data correction(Database got corrupted as result of unexpected behaviour of a LIVE code)

On the spot award in 2013 by my project manager of Nationwide for outstanding work as a team member

Pride award by Nationwide client in 2013 for the implementation of a process improvement

Pride award by Nationwide client in Oct,2014 for completing a critical task in estimated time.

Got appreciation by Nationwide Client in Aug,2014 for proposing a process improvement( it was for removal of a daily manual activity for CIS batch)

Extra-Curricular Activities

I am member of Utsav Commetie. we used to celebrate one's birthday, national day or any anual cultural programmes in TCS.

Participated in college cultural festivals and won second prizes in solo group singing also we won second prize in Sell-out(Humorous act of advertise to sell any thing)- We advertise for time machine and I was being appreciated for the role of 'Ravan'

Personal Information

Date of birth: 26/06/1985

Father's name: Sri Vrindavan Bihari Gupta

Gender: Male

Languages: English and Hindi

Passport No: H5251644

Nationality: Indian