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William Hill - Customer Experience Manager CV Example

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XXXX, Pontypridd, Rhonddan Cynon Taff CF37 1BH
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XXXX@XXXX.XXX
Summary
I have a range of experience in both customer service and hospitality and catering, where I have acquired many different skills. I am currently working for William Hill as a Customer Experience Manager, which I am face to face with customers each day building working relationships with both regular and new customers. When i first joined William Hill I had to learn a unique computer system which I picked up very quickly and can work now very quick and effectively.I enjoy and strive where their are opportunities to learn and develop, am an highly motivated individual and always like a challenge. Have an outgoing and easygoing personality to get on with but do like somethings a certain way and a bit of a perfectionist. I take interest in what I do and try to keep knowledge of the business I'm working for and understanding its goals and 
Work History
William Hill Plymouth, Devon Customer Experience Manager 03/2015 to Current The job involves the running day to day of the business, keeping the marketing and presentation of the store up to date inline with our offers. Greeting customers, offering them tea or coffee. Using a very complex specific computer system created by windows to take, translate and payout each bet. Managing staff and training new staff. Keeping up to date with regular new offers and what they involve and offering these to the relevant customers. Making sure targets are meet and what we can do to the store to improve. Managing the money such as making sure we have sufficient funds for any outstanding bets or banking to targets.
Portivo Lounge Gloucester, Gloucestershire Chef 08/2014 to 06/2015
  • Food preparation and plating dishes for service. 
  • Maintaining a clean working environment, organising fridges to keep in line with health and safety.
  • Prioritising work loads and maintaining stock levels.
  • Keeping good communication within your team, to make sure everyone will complete each section of the order on the same time. 
The Cheltenham Chase Hotel Brockworth, Gloucestershire Commis Chef 12/2013 to 06/2014
  • Preparing and plating dishes for both restaurant and banquet functions. 
  • Maintaining own section of the kitchen keeping it sanitised and alerting any stock in need of ordering. 
  • Communicating with front of house to get service out in time and to the right people.
  • ​Working in a team and helping out where needed.
Hilton Metropole Hotel Birmingham, West Midlands Commis Chef 09/2012 to 11/2013
Worked in the many different kitchens of the hotel from the pastry kitchen preparing fresh deserts such as cheesecake to their main kitchen preparing main meals for banqueting and helping with service for functions over 1000 people or even their restaurant kitchens.
I started off as an apprentice where I achieved my NVQ Level 2 and started my NVQ level 3 in cooking which I finished completing at Portivo Lounge.
I went on several courses the company offered such as sushi course to a visiting London fresh fish market and learned how to prepare and filet fish.
Skills
Ability to work under-pressure, commercial awareness, perseverance, self- management and effective team-worker
Education and Training
GCSE 2011 St James, Exeter, Devon, England
Mathematics          B
English Language   B
English Literature   C
Science                 C
Art                        C
I.C.T                     Distinction
NVQ 2015 UCB, Birmingham , West Midlands, England NVQ Level 2 & 3 in Professional Cooking

I hope you will consider me for the position,

Victoria Bruce

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