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Halifax Bank - Customer Advisor CV Example

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Danny Sample
808 Sample Street, Plymouth, Devon PL9 8TF
Home: 800-652-8430 - Mobile: 800-867-5309 : sample@email.com
Summary
Competent and reliable Customer Advisor with an extensive career in the financial services sector for the last 13 years with excellent customer service skills. 
Experience
Customer Advisor
October 2004 to Current
Halifax Bank Plymouth, Devon
  • Experience in customer care achieving a Halifax platinum customer service award and interacting with all customers and colleagues well.
  • Excellent problem solving skills and a diligent follower of policies and procedures.
  • Able to work productively and instinctively with good initiative.
  • Reliable, trustworthy and an excellent understanding of information and confidentiality.
  • Ability to build up rapport with customers and help solve any issues or problems.
  • Experienced at working under pressure, remaining calm and professional at all times.
Sales Assistant
August 2003 to October 2004
Liz Claiborne, House of Fraser Plymouth, Devon
  • Received and processed cash and credit payments for in-store purchases.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
TV Licence Customer Service Manager.
January 1999 to February 2003
Royal Mail Plymouth, Devon
  • Managed a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
  • Recommended and helped customers select payments based on their needs in a friendly and engaging manner.
  • Kept up to date with current government legislation regarding the requirement to hold a current TV licence.
Education and Training
Hairdressing / Manicure Devonport College of further education Plymouth, Devon, Devon
 
I have achieved City & Guilds in Hairdressing and also a City and Guilds in Manicure.
Secondary School Plymstock Comprehensive School Plymouth, Devon, UK

Mathmatics             O level grade B

English Language    O level grade A 

English Literature    O level grade B

Art                         O level grade A

Human Biology        CSE grade 1 

Citizenship               CSE grade 3


Interests
I enjoy reading books, watching movies, travel and spending time with my family.
 
 
 

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